FAQ

Welcome to the Lee's Sneakers FAQ page. Here you'll find clear answers to common questions about our footwear orders, payments, shipping, returns, and customer service.

If you can't find the answer you're looking for, please feel free to contact our team—we're always happy to help!

General & Ordering Questions

1. What is Lee's Sneakers?

Lee's Sneakers is a United States-based footwear store offering a curated selection of sneakers and shoes for online shoppers across the country.

2. How do I place an order?

Browse our online catalog, select your preferred sneaker style and size, and add the item to your cart. Proceed to the secure checkout, enter your accurate shipping and billing details, and complete your payment.

3. Will I receive an order confirmation?

Yes. Immediately after your payment is successfully authorized, you will receive an automated order confirmation email containing your receipt and purchase details. (If you don't see it, please check your spam or junk folder).

4. Can I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Requests must be made before 5:00 PM Eastern Time (ET) on the same day the order is placed. Once an order enters fulfillment or transit, cancellations or changes can no longer be made.

Shipping & Delivery Questions

5. Where do you ship?

We currently ship our products strictly within the United States. We do not offer international shipping at this time.

6. What are your shipping costs?

We offer Free Standard Shipping on all orders within the United States.

7. How long does order processing take?

Our standard order processing time is 1–3 business days. Processing begins after your order has been successfully placed and payment has been confirmed.

8. What is your daily order cut-off time?

Our daily cut-off time is 5:00 PM Eastern Time (ET), Monday through Saturday. Orders placed after this time or on Sundays will begin processing on the next available business day.

9. How long does shipping transit take?

Estimated carrier transit time is 5–8 business days depending on your destination within the United States.

10. What is the total estimated delivery time?

Combining processing (1–3 business days) and carrier transit (5–8 business days), the total estimated delivery time is 6–11 business days.

11. How can I track my order?

Once your package has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier link. Please allow up to 24–48 hours for the tracking system to update.

Payment Questions

12. What payment methods do you accept?

We accept major credit/debit cards and secure express payment options through our checkout, including Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay, Klarna, and UnionPay.

13. What currency are prices shown in?

All prices and transactions on our store are processed strictly in United States Dollars (USD $).

14. Is my payment information secure?

Yes. All transactions are encrypted and processed securely through industry-standard payment gateways powered by Shopify. Lee's Sneakers does not store or have access to your complete card numbers.

Returns & Refunds Questions

15. What is your return policy?

We offer a 30-day return window from the date your order is delivered. Eligible items must be unworn, unused, and in their original condition with all packaging and tags intact.

16. Who pays for return shipping?

  • Customer Remorse / Size Exchanges: If you change your mind or need a different size, you are responsible for paying the return shipping costs.
  • Defective, Damaged, or Incorrect Items: If the return is due to our error or a damaged product, we will provide a prepaid return shipping label at no cost to you ($0.00).

17. Do you charge a restocking fee?

No. We charge $0.00 restocking fees on all eligible returns.

18. How long does a refund take?

Once your return is received and inspected at our facility, approved refunds are processed and credited back to your original payment method within 5–7 business days.

19. How do I initiate a return?

To start a return, please email us at support@leessneakers.com with your order number and reason for return. Our support team will provide you with official return authorization and instructions.

Customer Support & Business Information

If you have any further questions, feel free to contact us:

  • Store Name: Lee's Sneakers
  • Address: 947 Granville Payne Ave, Brooklyn, NY 11207, United States
  • Phone: +1 718-272-0216
  • Email: support@leessneakers.com
  • Business Hours:
    • Monday – Saturday: 10:00 AM – 7:00 PM (ET)
    • Sunday: 11:00 AM – 5:00 PM (ET)

We aim to respond to all inquiries within 24 hours during regular business hours.