Refund policy

At Lee's Sneakers, customer satisfaction is our top priority. If your footwear purchase isn't completely right, we are here to help with a clear, straightforward 30-day return policy.

1. 30-Day Return Window

  • You have 30 calendar days from the date of delivery to request and initiate a return.
  • Return requests submitted after this 30-day window cannot be accepted.

2. Return Conditions

To ensure eligible returns can be processed smoothly, items must meet the following criteria:

  • Footwear must be unworn, unwashed, and in the exact original condition received.
  • Shoes must be returned in their original shoebox, safely packed inside an outer shipping box, with all original tags, accessories, and packaging intact.
  • A valid proof of purchase (such as your Shopify order confirmation number or packing slip) must be included.

3. Physical Return Mailing Address

All authorized returns must be shipped directly to our primary business facility at:

Lee's Sneakers Returns Department
947 Granville Payne Ave
Brooklyn, NY 11207
United States

Please note: Please do not send your footwear back without contacting customer support first, as unauthorized packages cannot be verified by our receiving team.

4. Return Shipping Costs

  • Customer Remorse / Size Exchanges: If you change your mind, ordered the wrong size, or wish to return an item for personal preference, you will be responsible for covering the actual return shipping costs via your preferred carrier (USPS, UPS, or FedEx).
  • Defective, Damaged, or Incorrect Items: If the return is due to our error, a manufacturing defect, or shipping damage, we take full responsibility. Contact us immediately, and we will email you a prepaid, trackable return shipping label at zero cost to you ($0.00).

5. No Restocking Fees

  • We charge $0.00 restocking fees. No restocking, handling, or administrative fees will be deducted from your eligible refund.

6. Refund Timeline

  • Once your returned item arrives at our facility, our team will inspect it within 2 business days.
  • Upon approval, your refund will be processed and automatically credited back to your original payment method (Credit/Debit Card, Shop Pay, Apple Pay, etc.).
  • Funds typically reflect in your account within 5–7 business days, depending on your financial institution's processing times.

7. How to Start a Return

To initiate a return quickly, please follow these steps:

  1. Email our support team at support@leessneakers.com or call +1 718-272-0216.
  2. Provide your Order Number, your full name, and a brief description (along with clear photos if the item arrived defective or damaged).
  3. Our support team will respond within 24 business hours with return confirmation and step-by-step return instructions.

Customer Support & Business Information

If you have any questions or require assistance regarding returns and refunds, please reach out to us:

  • Store Name: Lee's Sneakers
  • Address: 947 Granville Payne Ave, Brooklyn, NY 11207, United States
  • Phone: +1 718-272-0216
  • Email: support@leessneakers.com
  • Business Hours:
    • Monday – Saturday: 10:00 AM – 7:00 PM (ET)
    • Sunday: 11:00 AM – 5:00 PM (ET)

We aim to respond to all inquiries within 24 hours during regular business hours.