Shipping policy

At Lee's Sneakers, we want your footwear order to arrive reliably and on time. This Shipping Policy details our shipping coverage, processing schedules, delivery estimates, and tracking procedures for customers across the United States.

1. Shipping Locations & Service Area

  • We strictly ship orders within the United States.
  • We do not offer international shipping at this time.
  • Please ensure your delivery address is accurate and complete during checkout to avoid carrier delays.

2. Shipping Rates & Transparent Pricing

  • Free Standard Shipping: We offer Free Standard Shipping on all orders.
  • All shipping rates and applicable sales taxes are clearly itemized before you authorize final payment. No hidden shipping surcharges or handling fees are added. All transactions are charged in United States Dollars (USD $).

3. Order Processing Time

  • Our standard order processing and fulfillment window is 1–3 business days (Monday through Saturday).
  • Processing begins once your order details are verified and payment authorization is complete.
  • During processing, items are inspected, carefully packed in protective packaging, and prepared for carrier handover. Processing time is separate from carrier transit time.

4. Daily Order Cut-Off Time

  • Our daily cut-off time is 5:00 PM Eastern Time (ET), Monday through Saturday.
  • Orders placed before 5:00 PM ET begin processing on the same business day.
  • Orders placed after 5:00 PM ET or on Sundays and federal holidays will begin processing on the following business day.

5. Shipping Carriers & Transit Time

  • Shipping Method: Standard Ground Shipping via trusted national carriers, including USPS, UPS, and FedEx.
  • Estimated Carrier Transit Time: 5–8 business days (Monday through Friday, excluding carrier holidays).

6. Total Estimated Delivery Time

  • Processing Time: 1–3 business days
  • Carrier Transit Time: 5–8 business days
  • Total Estimated Delivery Time: 6–11 business days

Note: Delivery timeframes are realistic estimates. External factors such as extreme weather conditions, carrier routing disruptions, or national holidays may occasionally affect transit speeds.

7. Shipment Tracking

  • Once your parcel is handed over to the carrier, an automated shipping confirmation email with your official tracking number and carrier link will be sent to your email.
  • Please allow 24–48 hours for the carrier system to register initial facility scans.

8. Order Modifications & Cancellations

  • If you need to change your address or cancel an order, please contact our support team before 5:00 PM ET on the day of purchase.
  • Once an order is packed or dispatched to the carrier, cancellations cannot be processed; our standard 30-day return policy will apply upon receipt.

9. Damaged, Lost, or Missing Shipments

  • Damaged Packages: If your package arrives damaged, please email us immediately with your order number and photos of the package and footwear so we can issue a replacement or prepaid return.
  • Missing Parcels: If tracking states "Delivered" but you have not received your package, please verify with neighbors or your local carrier branch, and contact our team for assistance.

Customer Support & Business Information

If you have any questions or require assistance regarding shipping and tracking, please reach out to us:

  • Store Name: Lee's Sneakers
  • Address: 947 Granville Payne Ave, Brooklyn, NY 11207, United States
  • Phone: +1 718-272-0216
  • Email: support@leessneakers.com
  • Business Hours:
    • Monday – Saturday: 10:00 AM – 7:00 PM (ET)
    • Sunday: 11:00 AM – 5:00 PM (ET)

We aim to respond to all inquiries within 24 hours during regular business hours.